Acceptable Use Policy

1. Purpose

This Acceptable Use Policy sets out the standards that apply to all advisers using GL Adviser and the GLEAN marketplace. It should be read alongside our Terms of Service, Privacy Policy, and Disclaimer.

GL Adviser is designed for use by qualified legal professionals in connection with genuine legal practice activities. Use of the platform in any manner that is dishonest, unlawful, or contrary to professional standards is prohibited and may result in account termination and referral to the relevant regulatory body.

2. Permitted Use

Advisers may use GL Adviser for the following purposes:

(a) using AI drafting tools to assist with the preparation of correspondence, court documents, procedural applications, and other materials in connection with genuine client matters;

(b) managing client matters through the platform, including recording tasks, deadlines, costs, and notes;

(c) accepting and completing client instructions through the GLEAN marketplace, including reviewing AI-drafted documents, providing written feedback, and answering specific procedural questions;

(d) communicating with clients through the platform's engagement tools in connection with accepted instructions;

(e) using the time recorder, invoicing, and billing tools in connection with legitimate professional services;

(f) accessing legal resources, procedural guides, and case law tools in connection with genuine professional activity.

3. Prohibited Conduct

The following conduct is strictly prohibited:

(a) Misrepresentation of credentials: registering with false, misleading, or exaggerated professional qualifications, SRA numbers, or experience. All information provided during registration and on your adviser profile must be accurate and current.

(b) Conflicts of interest: accepting instructions where you have, or may have, a conflict of interest with the client or any other party to the matter, without first disclosing the conflict and obtaining appropriate consent in accordance with professional rules.

(c) Unauthorised reserved activities: using the platform to carry out reserved legal activities as defined in the Legal Services Act 2007 (including the conduct of litigation, exercise of rights of audience, and the preparation of certain instruments) unless you are appropriately authorised by the relevant approved regulator to carry out those activities.

(d) Credential sharing: sharing your login credentials with any other person or allowing any other person to access the platform using your account. Each adviser must have their own account.

(e) Platform security: attempting to circumvent, disable, or interfere with the platform's security measures, authentication systems, or access controls; probing for vulnerabilities; or carrying out any form of automated or bulk access to the platform without express written authorisation.

(f) Harmful or harassing conduct: using the platform or any communication tools within it to harass, intimidate, threaten, or abuse any other user, client, or member of the Litigo Limited team.

(g) Malicious content: uploading or transmitting viruses, malware, or any other malicious code; attempting to damage or impair the platform or any user's access to it.

(h) Scraping and automated access: using automated scripts, bots, or other tools to scrape, extract, or bulk-download content from the platform without express written permission.

(i) Regulatory breaches: any use of the platform that would constitute a breach of the SRA Standards and Regulations, CILEX Code of Conduct, or the equivalent professional rules applicable to you.

(j) Fraudulent billing: submitting false time entries, inflating fees, or otherwise misusing the billing and invoicing tools to deceive clients or Litigo Limited.

(k) Misuse of AI output: presenting AI-generated content to clients as your own original work product without disclosure, or submitting AI-generated content to courts, tribunals, or regulatory bodies without thorough review, verification, and adaptation.

4. Content Standards

All content created, uploaded, or transmitted through GL Adviser must be:

(a) Lawful: not in breach of any applicable law, including laws relating to defamation, data protection, intellectual property, and professional conduct;

(b) Professional: appropriate in tone, language, and content for a professional legal practice context;

(c) Accurate: not intentionally misleading, false, or designed to deceive;

(d) Appropriate in scope: limited to the subject matter of the relevant client engagement or professional activity.

Confidential client information must only be uploaded through the platform's designated secure engagement flow. Advisers must not include confidential third-party information in AI prompt inputs beyond what is necessary for the specific drafting task.

5. Enforcement

Litigo Limited reserves the right to investigate any suspected breach of this policy and to take appropriate action, which may include:

(a) issuing a warning;

(b) suspending access to the platform pending investigation;

(c) permanently terminating the adviser's account;

(d) withholding outstanding payments where a breach involves fraudulent or dishonest conduct;

(e) reporting the matter to the SRA, CILEX, or other relevant regulatory body.

We will co-operate fully with any regulatory investigation or law enforcement inquiry arising from an adviser's use of the platform.

6. Contact

To report a suspected breach of this policy or to raise a concern: support@golitigo.ai

Litigo Limited (trading as GoLitigo), England and Wales.